Public offer

1. Definitions

Platform: the laCafe software hosted on lacafe.app and its subdomains, including the management panel (admin.lacafe.app), mobile and tablet apps, the API and related services.

Account: the Customer's organization account on the Platform.

Balance: the Customer's prepaid funds in the Account.

Tariff: the prices for Platform services published at lacafe.app/en/pricing and in the Account.

Marketplace apps: additional apps in the Platform's app store, including apps by third-party developers.

2. Subject of the agreement

The Provider grants the Customer the right to use the Platform remotely (SaaS), and the Customer pays for this service according to the Tariff.

The Platform is provided "as is". The Provider may change, update and extend its features with prior notice.

3. Acceptance

The offer is accepted when the Customer first does either of the following: registers on the Platform (creates an organization) or tops up the Balance for the first time.

Any payment by the Customer to the Provider (online payment in the Account, payment of an invoice or a bank transfer to the Provider's account) constitutes full acceptance of this offer. Payment confirms that the Customer has read and agrees to all of its terms.

Acceptance means the Customer's full and unconditional agreement to all terms of this offer.

4. Price and payment

Service prices are set by the Tariff and stated in Uzbek soums.

The Provider is an IT Park resident, so no VAT is added to the service price.

Payment is made in advance by topping up the Balance: online in the Account (Payme, Click, Uzum) or by bank transfer to the Provider's account. Online payments are credited after the payment system confirms them.

The Provider may change the Tariff. The Customer is notified of any price increase at least 10 calendar days in advance through the Account or by email. Continued use of the service after the change takes effect means acceptance of the new Tariff.

By separate agreement, the Provider may set an individual price or a fixed monthly fee for the Customer.

5. Charges

The service fee for the previous month is charged to the Balance once a month on the billing date (normally the 1st).

The monthly amount is calculated under the Tariff based on the number of active branches, connected devices (tablets, kiosks, etc.) and orders received through certain channels. Cancelled orders are not counted.

Marketplace app subscriptions are charged to the Balance monthly from the app's installation date. Some apps may have a one-time setup fee and a free trial, as stated on the app's page.

The history of all charges and top-ups is shown in the Billing section of the Account. Charges are deemed accepted if the Customer raises no objection within 10 days.

6. Service restriction

If on the billing date the Balance does not cover the monthly amount (taking into account any debt limit allowed by the Provider), the organization account is suspended: connecting new devices, installing new Marketplace apps and app subscriptions are restricted.

The Customer's data and settings are kept during the suspension.

Once the Balance is topped up, the debt is charged automatically and the service is restored immediately.

7. Rights and obligations

The Provider keeps the Platform running; gives advance notice of maintenance where possible; protects the Customer's data under the Privacy Policy at lacafe.app/en/privacy; and provides technical support on business days via hello@lacafe.app.

The Provider may suspend the Customer's account if the Customer breaches this offer or the law, including by using the Platform for unlawful purposes.

The Customer pays the service fee on time; keeps Account credentials confidential and is responsible for all actions in the Account; is responsible for the lawfulness of the data it enters into the Platform (menu, prices, customer data); and obtains its customers' consent to the processing of their personal data.

The Customer may not copy, decompile or resell the Platform, or let third parties use it.

8. Termination and refunds

The Customer may terminate the agreement at any time with at least 30 calendar days written notice to the Provider by email.

On termination, the unused Balance is refunded to the Customer's bank account within 10 banking days of a written request. Funds credited as a bonus are not refundable.

Amounts charged for past service periods and one-time Marketplace app setup fees are not refundable.

9. Liability

The parties are liable for non-performance or improper performance of their obligations under the laws of the Republic of Uzbekistan.

The Provider is not liable for outages of third-party services (internet providers, payment systems, aggregators, third-party Marketplace apps) or for faults in the Customer's equipment.

The Provider's liability is in all cases limited to the service fee paid by the Customer for the last month. The Provider is not liable for lost profits.

Neither party is liable for failure to perform due to force majeure (natural disasters, decisions of public authorities, widespread network outages, etc.).

10. Disputes

Disputes are resolved by negotiation. Claims are sent to hello@lacafe.app and reviewed within 15 calendar days.

If no agreement is reached, the dispute is heard by the economic court at the Provider's location under the laws of the Republic of Uzbekistan.

11. Final provisions

The offer takes effect on acceptance and is concluded for an indefinite term.

The Provider may amend the offer. A new version takes effect on the day it is published on this page; the Customer is notified separately of material changes.

If the Uzbek, Russian and English texts differ, the Uzbek text prevails.

12. Provider details

Name

"DIGITAL RESTAURANT" MCHJ

Registered address

Toshkent shahri, Shayxontohur tumani, Jangox MFY, Jangox mavzesi, 37-uy

TIN

311495502

IT Park residency certificate

№ 3274, 13.09.2024

Bank

"DAVR-BANK" XATB Bosh ofisi, Toshkent sh.

Bank account

20208000907115158001

MFO (bank code)

00981

Email

hello@lacafe.app